Refund Policy

Customer satisfaction is our top priority. We stand behind the quality of every item we sell across all categories—including Pet Supplies, Tech Gadgets, Women’s Fashion, Home & Kitchen Essentials, and Kids’ Toys. If you are not completely satisfied with your purchase, please review our refund policy below to understand your rights and the process for returns or refunds.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, your item must meet the following conditions:

  • The return request must be made within 7 days of receiving the item.

  • The item must be unused, unworn, and in its original packaging.

  • All accessories, manuals, tags, or complimentary items must be returned along with the product.

  • The item must not be a non-returnable item (see section 6).

We do not offer refunds for items damaged due to misuse, negligence, or normal wear and tear.

2. How to Request a Return or Refund

All return and refund requests must be initiated through our chatbox on the website. Please provide the following information when contacting us:

  • Full name

  • Order number

  • Product name(s)

  • Reason for the return or refund

  • Photos or videos (in case of defective or damaged items)

Once your request is reviewed and approved, we will guide you through the return process.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or you received the wrong product.

  • We recommend using a trackable shipping service and keeping your return receipt until your refund is processed.

  • If the product is found ineligible upon inspection (e.g., used, damaged, incomplete), a refund may not be issued.

4. Refund Processing

Once we receive and inspect the returned item:

  • You will receive a confirmation message via our chat system.

  • If approved, your refund will be processed within 5 to 10 business days to your original payment method.

  • Shipping charges (if applicable) are non-refundable unless the return is due to an error on our part.

If your refund is delayed, please first check with your bank or card issuer, as processing times can vary.

5. Damaged, Defective, or Wrong Items

If you received a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery via the chatbox on the website.

  • Provide photo/video evidence along with your order number.

We will replace the item or issue a full refund—whichever you prefer.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Clearance or final sale items

  • Personalized or custom-made products

  • Items marked as “non-returnable” in the product description

  • Opened hygiene-related items (e.g., used grooming tools, skincare, underwear)

7. Order Cancellations

  • Orders can be cancelled within 12 hours of placement, provided the item has not yet been processed or shipped.

  • To cancel, message us via the website chatbox as soon as possible with your order number.

8. Exchanges

We currently do not offer direct product exchanges. If you wish to get a different item, please return the original product following the process above and place a new order separately.

9. Need Help?

Our support team is always ready to assist you. For any questions related to refunds, returns, or order issues, reach out via the chatbox provided on our website.

Thank you for shopping with Raynix Store. We’re here to ensure that your experience is smooth, transparent, and satisfying—from purchase to delivery and beyond.